Fleet 
Insurance

Simplify your fleet management

Choose a single, cost-effective policy that covers all of your vehicles - we offer a range of products designed with your particular business in mind.

Whether you have a small fleet of 2 or 3 vehicles or a larger fleet we can arrange a policy that will provide the right solution for your business.

Our motor fleet insurance offers cover for:

  • Windscreen repairs
  • Europe
  • Any driver
  • Replacement vehicles

With 24 hour accident report lines and the option to include breakdown cover, we can arrange a hassle free insurance policy for you or your business.

We can also arrange to update the motor insurance database for you, giving you one less thing to worry about.

Distribution business owner?

Make sure you're covered with our warehouse & distribution policies.

Complaints

Our aim is always to provide our customers with a first-class service; however, we are aware that, occasionally, it is possible that we may fail to meet your expectations. If for any reason we have not met your expectations, let us know as soon as possible, by calling our main office telephone 01302 910421, or write to The Managing Director, IFS Risk Solutions (UK) Ltd, Apex House, Watervole Way, Doncaster, DN4 5JP.

If we are unable to resolve the issue to your satisfaction by the end of the next business day, we will formally investigate the matter. You will receive an acknowledgement of the matter together with a copy of our complaints process promptly and certainly within 5 working days. We will then aim to investigate and provide a resolution as quickly as possible, informing you of a final response no later than 8 weeks.

The Financial Ombudsman Service (FOS)

If you are unhappy with our decision (or one provided by Lloyd’s where applicable), or if we do not complete our investigation within 8 weeks, you may be entitled to refer your complaint to the Financial Ombudsman Service.

The FOS is an independent service for settling disputes between businesses providing financial services and their customers. This service is free to customers.

Please note that if you wish to refer your complaint to the FOS this must be done within 6 months of our final response letter.

The FOS contact details are:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Helplines: 0800 023 4567 or 0300 123 9123
Website: www.financial-ombudsman.org.uk

IFS Risk Solutions Ltd is appointed representative of IFS Risk Solutions (UK) Ltd (co. reg #05037131) Authorised and regulated by the Financial Conduct Authority (FCA)

 

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