Property Insurance

Specialist cover for your properties

Our dedicated team and specialist knowledge covers the complete range of property and associated risks in the real estate sector.

Who is it for?

• Property owners
• Property investors
• Fund managers
• Surveyors
• Managing agents
• Financial institutions
• Residential associations
• Developers

What can be covered?

• Single buildings to large and varied portfolios in the UK and Europe.
• Full all risks cover including terrorism.
• Reinstatement day one declared value basis plus up to 50% inflation
• No average condition if professional valuations available
• Loss of rent, revenue and service charges
• Alternative accommodation
• Property owners liability
• Competitive premium pricing
• Wide bespoke policy wordings
• Support on risk management

Complaints

Our aim is always to provide our customers with a first-class service; however, we are aware that, occasionally, it is possible that we may fail to meet your expectations. If for any reason we have not met your expectations, let us know as soon as possible, by calling our main office telephone 01302 910421, or write to The Managing Director, IFS Risk Solutions (UK) Ltd, Apex House, Watervole Way, Doncaster, DN4 5JP.

If we are unable to resolve the issue to your satisfaction by the end of the next business day, we will formally investigate the matter. You will receive an acknowledgement of the matter together with a copy of our complaints process promptly and certainly within 5 working days. We will then aim to investigate and provide a resolution as quickly as possible, informing you of a final response no later than 8 weeks.

The Financial Ombudsman Service (FOS)

If you are unhappy with our decision (or one provided by Lloyd’s where applicable), or if we do not complete our investigation within 8 weeks, you may be entitled to refer your complaint to the Financial Ombudsman Service.

The FOS is an independent service for settling disputes between businesses providing financial services and their customers. This service is free to customers.

Please note that if you wish to refer your complaint to the FOS this must be done within 6 months of our final response letter.

The FOS contact details are:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Helplines: 0800 023 4567 or 0300 123 9123
Website: www.financial-ombudsman.org.uk