Bus & Coach and
Community Transport

Bus & Coach and Community Transport

Find the perfect transport package for your requirements.

IFS Risk Solutions offers a range of services for the passenger and community transport industry, including the use of bus and coach fleets. As a member of Compass network, we can secure low premiums and exclusive packages built specifically for our clients. Working with our team of experienced professionals, we’ll find you the perfect transport package and give you a first class service that eliminates any hassle.

We take great pride in offering competitive packages that are bespoke to our clients transport needs. Whether you require single vehicle use, a small fleet of 2 or even bigger multi vehicle use, we will find the perfect solution for your business. 

Our dedicated, experienced and friendly in-house advisors do the legwork to source you the best insurance deals and offer assistance in the event of issues during transit. Our cover can include Public and Employers Liability as well as Breakdown and European cover. Our inhouse claims team aim is to organise repairs or replacement of your vehicle quickly and with minimal disruptions to your Business

Speak to our Bus & Coach Specialist

Martin Gray
Office 01302 910421
Mobile 07971 888821

Does your company run a fleet of vehicles?

A member of our team can advise on our tailored insurance policies today.

Complaints

Our aim is always to provide our customers with a first-class service; however, we are aware that, occasionally, it is possible that we may fail to meet your expectations. If for any reason we have not met your expectations, let us know as soon as possible, by calling our main office telephone 01302 910421, or write to The Managing Director, IFS Risk Solutions (UK) Ltd, Apex House, Watervole Way, Doncaster, DN4 5JP.

If we are unable to resolve the issue to your satisfaction by the end of the next business day, we will formally investigate the matter. You will receive an acknowledgement of the matter together with a copy of our complaints process promptly and certainly within 5 working days. We will then aim to investigate and provide a resolution as quickly as possible, informing you of a final response no later than 8 weeks.

The Financial Ombudsman Service (FOS)

If you are unhappy with our decision (or one provided by Lloyd’s where applicable), or if we do not complete our investigation within 8 weeks, you may be entitled to refer your complaint to the Financial Ombudsman Service.

The FOS is an independent service for settling disputes between businesses providing financial services and their customers. This service is free to customers.

Please note that if you wish to refer your complaint to the FOS this must be done within 6 months of our final response letter.

The FOS contact details are:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Helplines: 0800 023 4567 or 0300 123 9123
Website: www.financial-ombudsman.org.uk

IFS Risk Solutions Ltd is appointed representative of IFS Risk Solutions (UK) Ltd (co. reg #05037131) Authorised and regulated by the Financial Conduct Authority (FCA)

 

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