Anyone who purchases insurance expects to receive a high quality claims service from their Insurance Broker / Insurance Company.
IFS Risk Solutions (IFS) pride themselves on handling claims in an efficient and prompt manner and provide the comfort of dealing with complex and major losses with the required expertise to protect our clients.
For claims, please email firstname.lastname@example.org or call our 24 hour claim line on 07465 983965.
Our aim is always to provide our customers with a first-class service; however, we are aware that, occasionally, it is possible that we may fail to meet your expectations. If for any reason we have not met your expectations, let us know as soon as possible, by calling our main office telephone 01302 910421, or write to The Managing Director, IFS Risk Solutions (UK) Ltd, Apex House, Watervole Way, Doncaster, DN4 5JP.
If we are unable to resolve the issue to your satisfaction by the end of the next business day, we will formally investigate the matter. You will receive an acknowledgement of the matter together with a copy of our complaints process promptly and certainly within 5 working days. We will then aim to investigate and provide a resolution as quickly as possible, informing you of a final response no later than 8 weeks.