Professional Indemnity
Insurance

No more sleepless nights

Our professional indemnity cover will stop those sleepless nights - you can rest assured should a client or third party try to sue you, you'll be covered.

Whether you're in the wrong or not, our professional risk cover will ensure you have an professional fighting your corner. If it turns out you are in the wrong, our cover also pays out for any compensation or damages you might be liable for.

Our professional indemnity insurance covers:

  • Any financial loss caused by bad advice or a mistake your business made
  • Protection against unfounded allegations about your business
  • Defence for negligence, defamation or dishonesty claims against your business

Don't do business without it - get a quote from one of our team today.

Are you confident your real estate is correctly covered?

Our team can advise on your current policies.

Complaints

Our aim is always to provide our customers with a first-class service; however, we are aware that, occasionally, it is possible that we may fail to meet your expectations. If for any reason we have not met your expectations, let us know as soon as possible, by calling our main office telephone 01302 910421, or write to The Managing Director, IFS Risk Solutions (UK) Ltd, Apex House, Watervole Way, Doncaster, DN4 5JP.

If we are unable to resolve the issue to your satisfaction by the end of the next business day, we will formally investigate the matter. You will receive an acknowledgement of the matter together with a copy of our complaints process promptly and certainly within 5 working days. We will then aim to investigate and provide a resolution as quickly as possible, informing you of a final response no later than 8 weeks.

The Financial Ombudsman Service (FOS)

If you are unhappy with our decision (or one provided by Lloyd’s where applicable), or if we do not complete our investigation within 8 weeks, you may be entitled to refer your complaint to the Financial Ombudsman Service.

The FOS is an independent service for settling disputes between businesses providing financial services and their customers. This service is free to customers.

Please note that if you wish to refer your complaint to the FOS this must be done within 6 months of our final response letter.

The FOS contact details are:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Helplines: 0800 023 4567 or 0300 123 9123
Website: www.financial-ombudsman.org.uk

IFS Risk Solutions Ltd is appointed representative of IFS Risk Solutions (UK) Ltd (co. reg #05037131) Authorised and regulated by the Financial Conduct Authority (FCA)

 

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