Our haulage insurance policies cover cargo or stock against accidental damage or theft during transit.
Our team will work with you to ensure that your business model is classified correctly and the right cover is applied to protect you in the event of any loss or damage.
Whether you are haulage incorporating skip trucks, concrete mixers, plant haulage, tippers, cranes or you deal with furniture removal, we can design a bespoke policy to cover your business for exactly what you do.
Our tailored insurance policies will cover you should the unexpected happen.
Our aim is always to provide our customers with a first-class service; however, we are aware that, occasionally, it is possible that we may fail to meet your expectations. If for any reason we have not met your expectations, let us know as soon as possible, by calling our main office telephone 01302 910421, or write to The Managing Director, IFS Risk Solutions (UK) Ltd, Apex House, Watervole Way, Doncaster, DN4 5JP.
If we are unable to resolve the issue to your satisfaction by the end of the next business day, we will formally investigate the matter. You will receive an acknowledgement of the matter together with a copy of our complaints process promptly and certainly within 5 working days. We will then aim to investigate and provide a resolution as quickly as possible, informing you of a final response no later than 8 weeks.
If you are unhappy with our decision (or one provided by Lloyd’s where applicable), or if we do not complete our investigation within 8 weeks, you may be entitled to refer your complaint to the Financial Ombudsman Service.
The FOS is an independent service for settling disputes between businesses providing financial services and their customers. This service is free to customers.
Please note that if you wish to refer your complaint to the FOS this must be done within 6 months of our final response letter.
The FOS contact details are:
Financial Ombudsman Service
Helplines: 0800 023 4567 or 0300 123 9123