COVID-19 Useful Documents

Support for your business

COVID-19 Support

We've put together some documents to help support your business through these difficult times. 

We would encourage you to have a look through the available documents and, should you need any further help or assistance, our team will of course be available to help and assist you in any way that we can.

Reasons to choose us...

Outstanding levels of service & professionalism

Outstanding levels of service & professionalism

We're a Member of Compass network which means we can get the best deals for you

We're a Member of Compass network which means we can get the best deals for you

All of our insurance and risk solutions are tailored to each individual client

All of our insurance and risk solutions are tailored to each individual client

Complaints

Our aim is always to provide our customers with a first-class service; however, we are aware that, occasionally, it is possible that we may fail to meet your expectations. If for any reason we have not met your expectations, let us know as soon as possible, by calling our main office telephone 01302 910421, or write to The Managing Director, IFS Risk Solutions (UK) Ltd, Apex House, Watervole Way, Doncaster, DN4 5JP.

If we are unable to resolve the issue to your satisfaction by the end of the next business day, we will formally investigate the matter. You will receive an acknowledgement of the matter together with a copy of our complaints process promptly and certainly within 5 working days. We will then aim to investigate and provide a resolution as quickly as possible, informing you of a final response no later than 8 weeks.

The Financial Ombudsman Service (FOS)

If you are unhappy with our decision (or one provided by Lloyd’s where applicable), or if we do not complete our investigation within 8 weeks, you may be entitled to refer your complaint to the Financial Ombudsman Service.

The FOS is an independent service for settling disputes between businesses providing financial services and their customers. This service is free to customers.

Please note that if you wish to refer your complaint to the FOS this must be done within 6 months of our final response letter.

The FOS contact details are:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Helplines: 0800 023 4567 or 0300 123 9123
Website: www.financial-ombudsman.org.uk

IFS Risk Solutions Ltd is appointed representative of IFS Risk Solutions (UK) Ltd (co. reg #05037131) Authorised and regulated by the Financial Conduct Authority (FCA)

 

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