Our team understand that high net worth individuals require something extra from their broker in terms of exclusivity, personal service and attention to detail.
Our 'Private Client Division' specialises in providing a bespoke, tailor-made service whether you are looking to insure your primary or secondary residence, antiques and valuables, paintings, private cars, motor bikes, boats or aircraft.
From day one, you will be assigned a dedicated Account Manager, who will be responsible for all aspects of your account. They have at their disposal a wide panel of secure insurers and niche providers, enabling them to arrange bespoke cover, with some of the widest policy wordings in the market, at a very competitive price.
We can arrange insurance and provide risk management advice for any type of insurable risk you may face, providing you with total peace of mind that you are totally protected. This includes visiting your home to assess and discuss your requirements.
We believe it is our attention to detail that sets us apart from our competitors. We aim for complete customer satisfaction in the event of every claim.
Our aim is always to provide our customers with a first-class service; however, we are aware that, occasionally, it is possible that we may fail to meet your expectations. If for any reason we have not met your expectations, let us know as soon as possible, by calling our main office telephone 01302 910421, or write to The Managing Director, IFS Risk Solutions (UK) Ltd, Apex House, Watervole Way, Doncaster, DN4 5JP.
If we are unable to resolve the issue to your satisfaction by the end of the next business day, we will formally investigate the matter. You will receive an acknowledgement of the matter together with a copy of our complaints process promptly and certainly within 5 working days. We will then aim to investigate and provide a resolution as quickly as possible, informing you of a final response no later than 8 weeks.
If you are unhappy with our decision (or one provided by Lloyd’s where applicable), or if we do not complete our investigation within 8 weeks, you may be entitled to refer your complaint to the Financial Ombudsman Service.
The FOS is an independent service for settling disputes between businesses providing financial services and their customers. This service is free to customers.
Please note that if you wish to refer your complaint to the FOS this must be done within 6 months of our final response letter.
The FOS contact details are:
Financial Ombudsman Service
Helplines: 0800 023 4567 or 0300 123 9123