We will not sell, share, or rent this information to others in ways different from what is disclosed on this page.
We may collect basic personal information from you, in order to keep you informed with information, at your request. At any time, you can request to be removed from our contact database, and you will not hear from us again.
All of our data is stored with our web host. Only authorised members of staff who need the information to perform a specific job are granted access to personally identifiable information.
We will not, under any circumstances, share with any third party individual IP addresses, email addresses, personal contact details or other information collected through this website or related statistic tracking systems. If information sharing is required for the purposes of this or any other event, you will be given immediate notice.
As we are not classed as a “data controller”, we do not have to notify the Information Commissioner about the information we collect or our practices. Please note however, that we comply meticulously with the eight principles of the Data Protection Act 1998 and understand best practice for managing information.
If you have any questions about the security at our website, you can contact us.
Our aim is always to provide our customers with a first-class service; however, we are aware that, occasionally, it is possible that we may fail to meet your expectations. If for any reason we have not met your expectations, let us know as soon as possible, by calling our main office telephone 01302 910421, or write to The Managing Director, IFS Risk Solutions (UK) Ltd, Apex House, Watervole Way, Doncaster, DN4 5JP.
If we are unable to resolve the issue to your satisfaction by the end of the next business day, we will formally investigate the matter. You will receive an acknowledgement of the matter together with a copy of our complaints process promptly and certainly within 5 working days. We will then aim to investigate and provide a resolution as quickly as possible, informing you of a final response no later than 8 weeks.
If you are unhappy with our decision (or one provided by Lloyd’s where applicable), or if we do not complete our investigation within 8 weeks, you may be entitled to refer your complaint to the Financial Ombudsman Service.
The FOS is an independent service for settling disputes between businesses providing financial services and their customers. This service is free to customers.
Please note that if you wish to refer your complaint to the FOS this must be done within 6 months of our final response letter.
The FOS contact details are:
Financial Ombudsman Service
Helplines: 0800 023 4567 or 0300 123 9123