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IFS Risk Solutions move into new office space

We're delighted to have moved into our brand new state of the art premises at Apex Office Space in Doncaster.

Based at the prestigious First Point business park, we're well positioned for easy road links across the UK. The move comes as our business continues to grow, ensuring clients continually receive outstanding levels of service and professionalism.

Please let us know if you'd like to pay us a visit - we'd love you to see our new home!

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Complaints

Our aim is always to provide our customers with a first-class service; however, we are aware that, occasionally, it is possible that we may fail to meet your expectations. If for any reason we have not met your expectations, let us know as soon as possible, by calling our main office telephone 01302 910421, or write to The Managing Director, IFS Risk Solutions (UK) Ltd, Apex House, Watervole Way, Doncaster, DN4 5JP.

If we are unable to resolve the issue to your satisfaction by the end of the next business day, we will formally investigate the matter. You will receive an acknowledgement of the matter together with a copy of our complaints process promptly and certainly within 5 working days. We will then aim to investigate and provide a resolution as quickly as possible, informing you of a final response no later than 8 weeks.

The Financial Ombudsman Service (FOS)

If you are unhappy with our decision (or one provided by Lloyd’s where applicable), or if we do not complete our investigation within 8 weeks, you may be entitled to refer your complaint to the Financial Ombudsman Service.

The FOS is an independent service for settling disputes between businesses providing financial services and their customers. This service is free to customers.

Please note that if you wish to refer your complaint to the FOS this must be done within 6 months of our final response letter.

The FOS contact details are:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Helplines: 0800 023 4567 or 0300 123 9123
Website: www.financial-ombudsman.org.uk

IFS Risk Solutions Ltd is appointed representative of IFS Risk Solutions (UK) Ltd (co. reg #05037131) Authorised and regulated by the Financial Conduct Authority (FCA)